Refund Policy

All Sales Are Final

All altered cards are custom, hand-painted works of art. Due to the personalized nature of each order, all sales are final, and refunds or exchanges are not accepted once work has begun.

Deposits

Deposits are non-refundable.
A deposit secures your commission slot and covers time spent on planning, materials, and preparation.
If a commission is canceled by the customer after approval, the deposit will not be returned.

Cancellations

Orders may be canceled before work begins for a partial refund (excluding any non-refundable deposit).
Once painting or altering has started, cancellations are no longer accepted.

Damage During Shipping

If your altered card arrives damaged:

You must contact me within 48 hours of delivery
Clear photos of the card and packaging are required
Each case will be reviewed individually

If damage is confirmed to have occurred during shipping, a refund or partial refund may be issued at my discretion.

Lost Packages

I am not responsible for:

Lost or stolen packages marked as delivered
Shipping delays caused by carriers
Lost packages without insurance

Insurance is strongly recommended for high-value cards.

Customer-Supplied Cards

If you send your own card to be altered:

I am not responsible for damage or loss during transit to me
I am not responsible for pre-existing damage to the card

Satisfaction & Artistic Style

By commissioning an alter, you acknowledge that:

Artistic interpretation is subjective
Minor variations from reference images are part of the creative process

Refunds will not be issued based on personal taste or artistic preference once the work is completed.

Non-Refundable Situations

Refunds will not be issued for:

Tournament legality concerns
Changes of mind after completion
Address errors provided by the customer
Wear from play or improper storage

Contact

If you have questions about this policy or believe there is an issue with your order, please contact me before filing a chargeback so we can work toward a resolution.